Reporting Debug Information

Debug Information Guide

This article outlines how to provide debugger information so the issues can be diagnosed. The app constantly logs messages during run time. To see the issue the app must be used during the point of failure so that the actual issue is written to the log.

Follow one of the two options below to get started.

Cannot Connect to Vehicle

  1. Connect your OBD Device to your vehicle and turn on your key to its ON state
  2. Connect your phone to your OBD Device wireless network
  3. Open FourStroke App
  4. Ensure Wireless Connection is set under Connection from the main menu
  5. Go back to the Home Screen
  6. Observe the Connection icon, it should flash yellow during attempts to talk to your vehicle
  7. Wait for the icon to become red then continue back to yellow and red once more. If a red icon is never seen, wait 1 minute before proceeding.
  8. Navigate to Connection
  9. Tap the (i) next to Wireless ELM327 Adapter
  10. Scroll to the bottom of the screen
  11. Tap and Hold on the Send Report (this button may be greyed out which is normal)
  12. A new screen will appear after a few seconds of holding containing debug output.
  13. Before sending this report ensure that the email was the email you contacted our support address from so this email can be linked to the support request. If not add your other email to the subject.
  14. Send the email, we will follow up with you!

Connection Succeeds but Features Broken/Incorrect

  1. Connect your OBD Device to your vehicle and turn on your key to its ON state
  2. Connect your phone to your OBD Device wireless network
  3. Open FourStroke App
  4. Ensure Wireless Connection is set under Connection from the main menu
  5. Go back to the Home Screen
  6. Navigate to the area of concern and repeat the issue you had earlier. For example:
    1. If the issue is with clearing codes, attempt to clear the codes
    2. If the issue is with reading sensor data, view a screen that should provide data and wait for 15-30 seconds
      1. A good screen for generating debug data is Diagnostics -> Current Data
      2. If a specific sensor is having issues a good screen is the Dashboard utilizing a single gauge screen set to the problematic sensor
  7. Navigate to the Home Screen
  8. Navigate to Connection
  9. Tap the (i) next to Wireless ELM327 Adapter
  10. Scroll to the bottom of the screen
  11. Tap and Hold on the Send Report (this button may be greyed out which is normal)
  12. A new screen will appear after a few seconds of holding containing debug output.
  13. Before sending this report ensure that the email was the email you contacted our support address from so this email can be linked to the support request. If not add your other email to the subject.
  14. Send the email, we will follow up with you!

Screenshot Examples For Pulling up Debug Information